These Terms and Conditions ("Terms") govern your use of the Omo Tales website and the purchase of our personalised children's storybooks.
By using our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our service.
Omo Tales is operated by Scionslabs Limited ("we", "us", or "our"), a company registered in England and Wales. Registered office: [Address to be confirmed].
These Terms comply with the UK Consumer Rights Act 2015 and other applicable UK consumer protection laws.
Omo Tales provides a service to create personalised children's storybooks using artificial intelligence (AI). Our service includes:
All illustrations are generated uniquely for your order using Google's Gemini AI. No two books are identical.
You will create a character by providing details such as name, age, physical features, and cultural heritage. You may optionally upload a reference photo.
Before payment, we will generate 3 preview images (portrait, cover, and one scene from the story). You will have 3 free attempts to regenerate these previews if you're not satisfied, plus 1 additional attempt with feedback.
By clicking "Approve" on the preview, you confirm that the character representation meets your expectations. Once approved, the character identity is locked for your order.
Payment is processed securely through Stripe. By completing payment, you agree to purchase the book based on the approved preview.
Once payment is successful, we will send an order confirmation email. A contract is formed between you and us at this point.
We offer four product tiers:
Prices include VAT where applicable.
Shipping costs for physical books are calculated at checkout based on your delivery address. UK standard shipping is typically £3.99.
We accept all major credit and debit cards via Stripe. Payment is taken in full at the time of order.
After payment, your book will be generated by our AI system. This typically takes:
Please note that production times are estimates and may be longer during peak periods.
Once your digital PDF is ready, we will send you an email with a download link. The link will remain active for 30 days. You can also access it from your order status page.
Physical books are printed by our UK-based partner, BookVault, and shipped via Royal Mail or courier. Estimated delivery times:
You will receive a shipping confirmation email with tracking information when your book is dispatched.
All AI-generated books undergo a quality review before final delivery. Our team checks:
If an illustration does not meet our quality standards, we will regenerate it before sending you the final PDF. This is included in your order at no extra cost.
When using our service, you agree to:
We reserve the right to refuse service or cancel orders that violate these obligations.
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel an online order within 14 days of purchase. However, this right does NOT apply to personalised digital content once delivery has begun with your consent.
By approving the preview and paying, you explicitly consent to us beginning production of your personalised book immediately. Once generation starts, the 14-day cancellation right no longer applies to the digital product.
You may cancel your order within 1 hour of payment if production has not yet started. Contact us immediately at hello@omotales.com. We will issue a full refund.
For physical books, you have the right to return the book within 14 days of receiving it if:
Note: Because each book is personalised and made to order, we cannot accept returns based on a change of mind unless the book is faulty or not as described.
Approved refunds will be processed within 14 days to your original payment method. For physical book returns, you must return the book to us in its original condition (we will provide a return address).
If you are not satisfied with the quality of your book (e.g., character does not match preview, printing defects), contact us within 30 days of receiving it. We will:
Once you purchase a book, you receive a personal, non-exclusive, non-transferable licence to:
You may NOT:
All content on the Omo Tales website, including story templates, text, design, and branding, is owned by Scionslabs Limited or licensed to us. You may not copy, reproduce, or use this content without permission.
The illustrations in your book are generated by AI (Google Gemini). While the AI creates unique images for each order, we retain all rights to the underlying generation process and story templates.
Nothing in these Terms limits our liability for:
Our books are generated using artificial intelligence. While we make every effort to ensure quality, AI-generated content may occasionally:
We review all books before delivery and will regenerate any pages that do not meet acceptable quality standards at no cost to you.
We aim to provide a reliable service but cannot guarantee uninterrupted access. We are not liable for:
Subject to Section 11.1, our total liability for any claim arising from your order is limited to the amount you paid for that order.
We take your privacy seriously. Our use of your personal data is governed by our Privacy Policy, which forms part of these Terms.
Key points:
Our service relies on third-party providers (Stripe for payments, Google Gemini for AI, BookVault for printing, Resend for email). While we partner with reputable providers, we are not responsible for their services or any issues arising from them (e.g., payment processing errors, AI service downtime, printing delays).
Your use of these third-party services is subject to their own terms and privacy policies.
If you have a complaint or dispute, please contact us first at hello@omotales.com. We will do our best to resolve the issue informally.
If we cannot resolve your complaint, you may use the EU Online Dispute Resolution platform (even though we are UK-based, this is still accessible for consumer disputes): https://ec.europa.eu/consumers/odr
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
We may update these Terms from time to time. Significant changes will be notified via email (if you've provided one) or a notice on our website.
Changes do not affect orders already placed. Your order is governed by the Terms in effect at the time of purchase.
If you have any questions about these Terms, please contact us:
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the use of our service.
If any part of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.